Manuela Riascos
About Manuela Riascos
Manuela Riascos is an Account Manager Key Account with experience in customer feedback tracking and feature development. She holds a degree in Industrial Engineering from Universidad de Los Andes and a Master's degree in Marketing from EAE Business School.
Work at Papernest
Manuela Riascos serves as an Account Manager Key Account at Papernest since 2021. In this role, she engages in customer feedback tracking and contributes to the development of features that align with customer needs. Her responsibilities include implementing automatic retention strategies to minimize partnership dissolution. She collaborates closely with the Marketing, Product, and Operations teams to enhance company processes, ensuring that customer satisfaction remains a priority.
Education and Expertise
Manuela Riascos holds a Grado en Ingeniería in Industrial Engineering from Universidad de Los Andes, where she studied from 2014 to 2019. She furthered her education with a Master's degree in Marketing from EAE Business School, completing her studies from 2020 to 2021. Her educational background equips her with a strong foundation in engineering principles and marketing strategies, which she applies in her current roles.
Background
Before joining Papernest, Manuela Riascos worked at Telintel as an Analista financiero for six months in 2019. She then transitioned to a role as Gerente de Cuenta at Telintel, where she has been employed since 2020. Her experience in financial analysis and account management has contributed to her skills in customer engagement and retention strategies.
Achievements
In her current position at Papernest, Manuela Riascos has successfully implemented automatic retention strategies that have contributed to minimizing partnership dissolution. Her role in tracking customer feedback has also played a significant part in the development of features that cater to customer needs, showcasing her impact on the company's service offerings.