Maria Julia Cassani
About Maria Julia Cassani
Maria Julia Cassani is a WFM Analyst with extensive experience in workforce management and tourism. She has held various roles in academia and the private sector, contributing to projects in workforce efficiency and cultural heritage management.
Work at Papernest
Maria Julia Cassani has been employed at Papernest as a Workforce Management (WFM) Analyst since 2020. In this role, she is responsible for building schedules for a diverse team of 250 employees across three different markets and four languages. She provides real-time recommendations to address deviations from desired Service Level Agreement (SLA) goals, ensuring optimal performance under unplanned circumstances. Additionally, she has developed tools to quickly compare and correct incorrect information, which enhances the efficiency of workforce management processes.
Education and Expertise
Maria Julia Cassani has a robust educational background in tourism and management. She studied at Universidad Nacional de La Plata, where she earned a Licenciatura en Turismo from 2007 to 2012. She further pursued postgraduate studies, achieving a Programa de Posgrado en Gestión y Políticas Culturales in 2012. In 2011, she completed a Curso de Posgrado Herramientas de gestión para pequeñas y medianas empresas del hospedaje turístico. Additionally, she studied at MBA – Escuela de Negocios UNLP, where she completed a Seminario de Plan de Negocios in 2011. Her academic journey continued with a Master en Gestión del Patrimonio Cultural y Museologia at Universitat de Barcelona from 2014 to 2016.
Background
Maria Julia Cassani has a diverse professional background, having worked in various capacities within the tourism and customer service sectors. She served as a Colaboradora de la Cátedra Formulación y Evaluación de Proyectos Turísticos at Facultad de Ciencias Económicas - UNLP from 2011 to 2012. Later, she held the position of Adscripta Graduada de la Cátedra Formulación y Evaluación de Proyectos Turísticos at the same institution from 2013 to 2014. Her experience also includes roles at CPM International Contact Centre in Barcelona, where she progressed from Customer Service Specialist on the Airbnb project to Real Time Analyst and then Workforce Management Team Lead from 2017 to 2020.
Achievements
Throughout her career, Maria Julia Cassani has made significant contributions to workforce management and tourism education. She has developed tools that enhance the efficiency of workforce management processes. Her ability to provide real-time recommendations has been crucial in addressing deviations from SLA goals, ensuring optimal performance. Additionally, her extensive educational qualifications in tourism and management reflect her commitment to professional development and expertise in her field.