Eitan Ankri
About Eitan Ankri
Eitan Ankri is a Technical Account Manager at Paragon, where he provides Tier 2 technical support for B2G classified clients in the APAC region. He has a background in system administration and technical support, with experience at the Tel Aviv Stock Exchange and Check Point Software Technologies.
Work at Paragon
Eitan Ankri has served as a Technical Account Manager at Paragon since 2021. In this role, he is responsible for providing Tier 2 technical support specifically for B2G classified clients in the APAC region. His position involves close collaboration with various departments, including R&D, QA, Deployment, Product, and Pre-Sales, to enhance overall customer satisfaction. Ankri also leads the onboarding process for new clients, ensuring a high success rate through comprehensive online and offline training sessions.
Previous Experience
Before joining Paragon, Eitan Ankri worked as a System Administrator at the Tel Aviv Stock Exchange from 2020 to 2021. His role involved managing the technical infrastructure of the exchange. Prior to this, he was employed at Check Point Software Technologies, Ltd. as a Technical Support Specialist from 2019 to 2020, where he provided technical assistance and support to clients. His experience in these roles has contributed to his expertise in technical account management.
Education and Expertise
Eitan Ankri earned a Bachelor's degree in Business Management and Information Systems from The College of Management Academic Studies, completing his studies from 2017 to 2019. This educational background has equipped him with the necessary skills to navigate the complexities of technical account management and customer relations. His expertise includes managing complex environments such as Dockers/Kubernetes, Linux/Unix, and Mac systems.
Skills and Competencies
Eitan Ankri possesses strong customer-facing skills, which are essential for his role as a Technical Account Manager. He is adept in presentation and internal communication, allowing him to effectively convey technical information to clients and collaborate with internal teams. His ability to manage complex technical environments further enhances his effectiveness in supporting clients and ensuring their needs are met.