Ashleigh Walsh
About Ashleigh Walsh
Ashleigh Walsh is a Senior Account Representative and Owner at Parallel Technologies, Inc. in Dublin, Ohio, with over 23 years of experience in telecommunications, focusing on customer service and system optimization.
Work at Parallel Technologies
Ashleigh Walsh has been employed at Parallel Technologies, Inc. in Dublin, Ohio, since 2001. She holds the title of Senior Account Representative and Owner. In this role, she focuses on providing comprehensive solutions for customer telecommunications needs. Her responsibilities include optimizing existing systems and coordinating upgrades to enhance customer retention. Walsh has gained extensive knowledge in her field due to the small company environment, which has allowed for increased individual responsibility.
Previous Experience in Telecommunications
Prior to her current position, Ashleigh Walsh worked at Qwest Communications as a Provisioning Engineer from 1999 to 2001 for two years. In this role, she was involved in circuit provisioning, which laid the foundation for her career in the telecommunications industry. Additionally, she briefly worked at Deutsche Telekom as a Network Engineer in 2001 for four months, further expanding her technical expertise in telecommunications.
Education and Expertise
Ashleigh Walsh studied at Capital University from 1994 to 1998, where she earned a Bachelor of Arts degree in Marketing. Her educational background has contributed to her understanding of customer service and sales, allowing her to work effectively from a customer service perspective while being part of the sales team. This combination of education and experience has equipped her with the skills necessary to coordinate adds and changes to customer systems.
Focus on Customer Retention
In her role at Parallel Technologies, Ashleigh Walsh emphasizes customer retention by optimizing current systems and coordinating system upgrades. She approaches her work from a customer service perspective, ensuring that clients receive tailored solutions that meet their telecommunications needs. This focus on customer satisfaction is a key aspect of her professional practice.
Career Foundation in Telecommunications
Ashleigh Walsh began her career in the telecommunications industry working on circuit provisioning. This foundational experience has informed her subsequent roles and responsibilities, allowing her to develop a comprehensive understanding of the technical and customer service aspects of the industry. Her early career experiences have contributed to her current success in managing customer accounts and providing solutions.