Matthew Kemp Upton Thomas
About Matthew Kemp Upton Thomas
Matthew Kemp Upton Thomas serves as the Director of Client Success at Parkbench.com, where he has worked since 2021. He has a background in client success management and education, with previous roles at Allianz New Zealand and Become A Local Leader.
Current Role at Parkbench.com
Matthew Kemp Upton Thomas serves as the Director of Client Success at Parkbench.com since 2021. In this role, he directs and manages multiple teams, including Onboarding, Tech Support, Parkbench Concierge Services, and Account Management. He is responsible for setting the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption and improving net retention. He collaborates with sales and marketing teams to maximize revenues and customer loyalty.
Previous Experience at Parkbench.com
Prior to his current position, Matthew worked at Parkbench.com as a Client Success Manager from 2019 to 2021. He also held the role of Client Success Coach / Account Manager from 2018 to 2019. During his time at Parkbench.com, he implemented new ideas to optimize the customer journey and experience, enhancing team culture and delivering transformational leadership.
Experience at Allianz New Zealand
Matthew worked at Allianz New Zealand as a Subject Matter Expert from 2017 to 2018 for a duration of eight months in Auckland, New Zealand. His role involved providing expertise and support within the organization, contributing to the overall operational effectiveness.
Education and Qualifications
Matthew studied at Unitec Institute of Technology, where he earned a Bachelor of Sport with a focus on Physical Education, Coaching, and Leadership from 2010 to 2015. He furthered his education at The University of Auckland, obtaining a Graduate Diploma in Secondary Education in 2016. His educational background supports his leadership and management capabilities in client success roles.
Leadership and Team Management
In his current role, Matthew recruits, interviews, hires, and trains departmental supervisory staff, overseeing the daily workflow of the Client Success department. He establishes performance metrics for Client Success representatives and service levels, ensuring high motivation and engagement among team members.