Kristine Ohm
About Kristine Ohm
Kristine Ohm serves as the Head of Customer Experience at Parrot, where she has significantly improved customer integration and retention. With a background in various roles at A.P. Moller - Maersk, she has consistently driven revenue growth and customer satisfaction.
Current Role at Parrot Software
Kristine Ohm serves as the Head of Customer Experience at Parrot Software, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and streamlining processes to improve overall customer engagement. Under her leadership, the company has seen significant improvements in customer retention and integration.
Professional Experience
Prior to her current role, Kristine Ohm held various positions at A.P. Moller - Maersk from 2014 to 2021. Her roles included Assistant Pricing Manager, Customer Service Manager, Head of Ocean Customer Service, and Assistant Trade Manager. She also completed a six-month internship at Nordic Real Estate Partners in 2014. Her experience spans multiple locations, including Copenhagen and Mexico City.
Education and Academic Background
Kristine Ohm has a strong academic background in economics and finance. She earned a Bachelor's degree in Economics from Copenhagen Business School from 2009 to 2012. She furthered her education by obtaining a Cand.merc.AEF in Applied Economics and Finance from the same institution from 2012 to 2014. Additionally, she studied at Luiss Business School as part of an exchange program from 2013 to 2014 and completed her high school education at Sct. Knuds Gymnasium from 2005 to 2008.
Key Achievements
In her current role, Kristine Ohm has achieved notable results, including a customer satisfaction score (CSAT) exceeding 92% and an increase in the Net Promoter Score (NPS) to +35 in 2023. She also revitalized customer retention by reducing churn from over 8% to 0.75%. Additionally, she accelerated new customer integration by 25% through improved onboarding processes and spearheaded the rollout of Parrot Pay terminals, capturing 23% of all customer transactions.