Emma Finnie
About Emma Finnie
Emma Finnie is a Delivery Operations Manager at Partnerize, where she has worked since 2021. She holds a Bachelor of Laws (LLB) from the University of Sunderland and has experience in various roles including Client Services Executive and Social Media Executive.
Current Role at Partnerize
Emma Finnie currently serves as the Delivery Operations Manager at Partnerize, a position she has held since 2021. In this role, she focuses on enhancing operational efficiency and service delivery within the organization. Emma has played a key role in expanding the Partnerize team, which has contributed to improved service outcomes. Additionally, she has developed training programs centered on key performance indicators (KPIs), project management, and task management for her team.
Previous Experience at Partnerize
Emma Finnie has extensive experience at Partnerize, having worked there in various capacities. She initially joined as a Client Services Executive from 2017 to 2021, where she contributed to client relationship management. In 2021, she also served as a Senior Customer Support Associate for eight months. During her tenure, she implemented a JIRA ticketing system to enhance the efficiency of the Partnerize team and created utilization and capacity reports to optimize team performance.
Professional Background
Before her time at Partnerize, Emma Finnie worked at British Airways as a Social Media Executive from 2014 to 2017. In this role, she managed the airline's social media presence and engaged with customers online. Earlier in her career, she worked as a Sales Consultant at Next Group PLC from 2011 to 2013 and as a Team Member at Odeon from 2009 to 2010. These roles provided her with a solid foundation in customer service and operational support.
Education and Qualifications
Emma Finnie studied Law at the University of Sunderland, where she earned her Bachelor of Laws (LLB) degree. Her studies spanned from 2009 to 2013, during which she developed a strong understanding of legal principles. This educational background has informed her professional approach and decision-making in her various roles.