Emma Groom
About Emma Groom
Emma Groom is a Customer Success Manager at Partnerize, with a background in customer relationship management and sales spanning over two decades. She has held various roles in notable companies including Web.com UK, Virgin Media, and Vodafone.
Current Role at Partnerize
Emma Groom serves as a Customer Success Manager at Partnerize, a position she has held since 2022. In this role, she is responsible for managing customer relationships and ensuring client satisfaction. Her work is based in Newcastle upon Tyne, England. Emma utilizes her extensive experience in customer relationship management to support clients effectively.
Previous Experience at Web.com UK
Prior to her current role, Emma worked at Web.com UK as a Senior Sales Executive from 2011 to 2022. Over her 11 years at the company, she developed skills in sales and customer engagement, contributing to the company's growth and client retention efforts.
Sales Experience at Virgin Media
Emma's career includes a position as a Salesperson at Virgin Media, where she worked for five months in 2010. This role was based in Stockton-on-Tees, England, and provided her with foundational sales experience in the telecommunications sector.
Technical Support Role at Cable & Wireless
Emma began her career in the telecommunications industry at Cable & Wireless, where she worked in tech support from 2004 to 2008. This four-year role allowed her to gain technical knowledge and customer service skills, which have been beneficial throughout her career.
Customer Service Background
Emma has a solid background in customer service, having worked in various roles that required strong interpersonal skills and the ability to manage customer relationships. Her experience spans several companies, including Vodafone and Asda, where she developed her ability to respond accurately to customer inquiries and build relationships at all business levels.