Geissilane Matos
About Geissilane Matos
Geissilane Matos is a Senior Customer Success Manager at Partnerize, with over eight years of experience in account management across Brazil and Australia. She has a strong educational background in marketing and business administration, having earned multiple degrees and certifications.
Current Role at Partnerize
Geissilane Matos serves as a Senior Customer Success Manager at Partnerize, a position she has held since 2023. In this role, she focuses on understanding clients' business needs and aims to establish herself as a trusted advisor. Her responsibilities include managing client relationships and ensuring customer satisfaction, leveraging her extensive experience in account management.
Previous Experience in Customer Success
Before her current role at Partnerize, Geissilane Matos worked as a Customer Success Manager - JAPAC at Partnerize from 2021 to 2023. She also held the position of Customer Success Manager - ANZ at BigCommerce from 2019 to 2021. Her background in customer success spans over eight years, during which she has developed skills in client management and support across various industries.
Professional Background in Marketing
Geissilane Matos has a diverse professional background in marketing and customer service. She worked as a Digital Marketing/Online Sales Executive at Tramontina Australia in 2019 and as a Customer Service Representative at Vanilla Blue Catering from 2018 to 2019. Earlier in her career, she served as a Commercial Account Manager at Jornal O Dia in Brazil from 2010 to 2014.
Educational Qualifications
Geissilane Matos holds a Bachelor’s Degree in Advertising and Marketing from Faculdade FACHA, which she completed from 2009 to 2013. She furthered her education by obtaining a Certificate & Diploma of Marketing from Mega Education between 2015 and 2017. Additionally, she earned a Master of Business Administration in Business Administration and Management from Kaplan Business School from 2018 to 2020. She also completed a course in Google Analytics Digital Marketing at Instituto Infnet.
Skills and Expertise
With over eight years of experience in account management, Geissilane Matos has developed a strong skill set in customer success, digital marketing, and client relationship management. Her passion lies in understanding clients' business needs, which enables her to provide tailored solutions and support. This expertise has been honed through her various roles across Brazil and Australia.