Abrisha Gabriel
About Abrisha Gabriel
Abrisha Gabriel is a Technical Service Representative with extensive experience in technical support and customer service. She has worked at Partners Pharmacy since 2013 and previously held a position as a Technical Specialist at Verizon Wireless for nine years.
Work at Partners Pharmacy
Abrisha Gabriel has been employed at Partners Pharmacy as a Technical Service Representative since 2013. In this role, she is responsible for providing technical support and ensuring the smooth operation of pharmacy systems. Her work includes real-time monitoring of automated dispensing machines to prevent service interruptions and utilizing remote camera tools for troubleshooting assistance. Gabriel focuses on maintaining high levels of customer satisfaction by resolving issues promptly and adhering to critical time escalation protocols for service interruptions.
Previous Experience at Verizon Wireless
Before joining Partners Pharmacy, Abrisha Gabriel worked at Verizon Wireless as a Technical Specialist from 2003 to 2012. During her nine years in this position, she operated in the Houston, Texas area. Her responsibilities included troubleshooting technical issues and providing support to customers, which helped her develop strong technical skills and customer service expertise.
Education and Certifications
Abrisha Gabriel studied at Barstow Community College from 1999 to 2000. She later attended Fayetteville Technical Community College, where she focused on Computer Systems Networking and Telecommunications, achieving A+ Certification in Software and Hardware in 2012. Additionally, she completed a program at Texas Adjuster School, earning a Texas Department of Insurance certification in All Lines Adjuster in 2022.
Technical Skills and Tools
Gabriel possesses a variety of technical skills relevant to her roles. She is proficient in using BancTec, Burroughs, and Dispatch Direct software tools for dispatching service technicians. She also employs Remote Desktop software to assist end users in troubleshooting software and hardware issues. Furthermore, she has expertise in the Passport Alert management system (PPAMS) for managing support tickets, which enhances her efficiency in technical support.
Customer Service Focus
Abrisha Gabriel has a strong focus on customer service in her technical roles. She prioritizes maintaining high levels of customer satisfaction through timely issue resolution. Her approach includes adhering to critical time escalation protocols for service interruptions and unresolved issues, ensuring that customers receive the support they need in a timely manner.