Roxanne Bates
About Roxanne Bates
Roxanne Bates is an operations professional currently working at Patch, where she has implemented supplier transactional emails and a customer support triage workflow. She has a diverse background in marketplace operations, customer experience, and media, with previous roles at SeatGeek and WPRK 91.5 FM.
Work at Patch
Roxanne Bates currently holds a position in Operations at Patch, where she has been employed since 2022. In her role, she launched supplier transactional emails and implemented a new customer support triage workflow. She collaborates closely with the product team, providing supplier insights that aid in prioritizing the product roadmap. Additionally, she is responsible for transitioning the sales team to Salesforce/Outreach and streamlining workflows using Zapier. Bates also leads cross-functional issue management, particularly addressing situations when suppliers fail to deliver. She has developed reporting systems to monitor inventory quantity and quality, as well as support issues.
Previous Experience at SeatGeek
Prior to her current role at Patch, Roxanne Bates worked at SeatGeek in various capacities from 2015 to 2022. She began as an Event Expert and progressed to Customer Experience Lead, Sr. Customer Experience Lead, and finally Senior Manager of Marketplace Operations. Her responsibilities included managing marketplace operations and customer experience initiatives. During her tenure, she contributed to expanding customer experience in new areas and played a key role in operational management within the Greater New York City Area.
Background in Media and Music
Roxanne Bates has a background in media and music, having worked at WPRK 91.5 FM from 2010 to 2013. She held multiple roles including Music Director, New Music Coordinator, Local Music Coordinator, and On Air Personality. In these positions, she was responsible for curating music content and engaging with local artists. This experience in media provided her with skills in communication and project management.
Education and Expertise
Roxanne Bates earned a Bachelor of Arts (BA) in Studio Art and Art History from Rollins College, where she studied from 2009 to 2013. She also attended Teddington School. Her educational background supports her expertise in creative project management and operations, which she has applied throughout her career in various roles.
Internship at Sky Television
In 2005, Roxanne Bates completed a two-month internship at Sky Television in London, United Kingdom. This early experience in a prominent media organization contributed to her understanding of the industry and provided foundational skills that she later applied in her career.