Kerry Cotter Ono
About Kerry Cotter Ono
Kerry Cotter Ono is the Director of Clinic Success at PatchRx, with a background in operations and telehealth management.
Director of Clinic Success at PatchRx
Kerry Cotter Ono serves as the Director of Clinic Success at PatchRx. In this role, she leads the Clinic Success team with a focus on engaging, growing, and retaining customers. She develops clinical protocols and conducts quarterly business reviews to ensure clinic success. Additionally, she oversees the Billing Strategy and Operations team, managing patient payer eligibility, claims processing, and reimbursement reporting. Kerry collaborates cross-functionally with Implementation, Nursing, and Product/Engineering teams to support various success initiatives at PatchRx.
Previous Roles in Healthcare Operations
Prior to joining PatchRx, Kerry Cotter Ono worked at Wheel as a Senior Manager of Operations for two months in 2023. Before that, she was a Senior Manager of Operations at GoodRx for 11 months in 2022, and a Telehealth Practice Manager at GoodRx from 2021 to 2022. At the University of Virginia Health System, she held roles as a Data Analyst/Project Manager at the Center for Telehealth from 2015 to 2021, and as a Research Project Coordinator in the Department of Ophthalmology from 2013 to 2015. These roles highlight her extensive experience in healthcare operations and telehealth.
Educational Background
Kerry Cotter Ono holds a Master of Public Health (MPH) from the University of Virginia, where she studied Research in Practice from 2016 to 2018. She also earned a Bachelor of Arts (BA) in General Biology from Washington and Lee University, where she studied from 2009 to 2013. Her academic background has provided her with a strong foundation in public health and biological sciences.
Involvement in Tennis and Hobbies
Kerry Cotter Ono was actively involved in tennis, playing varsity tennis for four years at Washington and Lee University. She continued to play on the club tennis team during her graduate studies at the University of Virginia. Besides tennis, Kerry has a passion for learning Japanese. She also enjoys hobbies such as board games, skiing, and traveling, reflecting a well-rounded and active lifestyle.