Karolina Boguszewska
About Karolina Boguszewska
Karolina Boguszewska serves as the Head of Customer Support Services at Patchwork Health, bringing extensive experience in customer service and insights from her previous roles at TerraCycle and Zava. She holds a Bachelor of Science degree in Psychology with Professional Development and has a strong background in the health industry.
Current Role at Patchwork Health
Karolina Boguszewska serves as the Head of Customer Support Services at Patchwork Health. She has held this position since 2022, contributing to the company's commitment to enhancing customer experience in the health sector. Her role involves overseeing customer support operations and implementing strategies to improve service delivery.
Previous Experience at TerraCycle
Karolina worked at TerraCycle in various capacities, including Customer Service & Insights Manager from 2019 to 2021 and as Head Of Customer Service and Global Lead from 2021 to 2022. During her tenure, she focused on customer service excellence and insights, contributing to the company's operational improvements in London.
Career at Zava
At Zava, Karolina held multiple roles, starting as a Senior Customer Support Advisor from 2017 to 2018, followed by Customer Support Manager from 2018 to 2019, and briefly as Health Clinic Operations Manager in 2019. Her work involved managing customer support teams and enhancing operational efficiency in the health services sector.
Educational Background
Karolina holds a Bachelor of Science degree in Psychology with Professional Development from Brunel University London. She studied there from 2012 to 2016, gaining foundational knowledge in psychology that supports her work in customer support and team management.
Expertise in Customer Support and Health Industry
Karolina possesses expertise in team motivation, complaint management, and coaching, particularly within the health industry. Her extensive experience in customer support roles has equipped her with the skills necessary to address customer needs effectively and enhance service quality.