Reuben O.
About Reuben O.
Reuben O. serves as the Head of Implementation at Patchwork Health in the United Kingdom, a position he has held since 2021. With extensive experience in workforce management and customer experience, he has worked across various roles in healthcare and banking sectors.
Work at Patchwork Health
Reuben O. has been serving as the Head of Implementation at Patchwork Health since 2021. In this role, he oversees the implementation of workforce management solutions, contributing to the company's mission of enhancing healthcare staffing efficiency. Prior to this position, he worked as Implementation Director from 2019 to 2021, where he focused on the North Regions. His experience at Patchwork Health spans several years, showcasing his commitment to improving healthcare services through effective implementation strategies.
Previous Experience in Workforce Management
Reuben O. has extensive experience in workforce management, having held various roles at Bupa. He worked as a Scheduling Forecasting and MI Analyst from 2014 to 2015, followed by a position as Workforce Management Specialist for Care Homes from 2015 to 2018. His career at Bupa also included roles as Call Centre Coordinator and Real Time Adherence and Dialler Specialist. This diverse background has equipped him with a strong foundation in managing workforce dynamics in healthcare settings.
Expertise in Healthcare Tools
Reuben O. possesses advanced skills in using Allocate HealthRoster, Aspect WFM, and Nice IEX Total View. These tools are essential for managing workforce efficiency in healthcare environments. His expertise in these technologies supports his role in implementing effective workforce management solutions, ensuring optimal staffing and resource allocation in healthcare facilities.
Background in Customer Experience Management
Reuben O. has a strong background in customer experience management, particularly within contact centers. His experience includes roles that emphasize customer service and operational efficiency. This focus on customer experience complements his technical skills in workforce management, allowing him to implement solutions that enhance both employee and patient satisfaction.
Career Timeline and Progression
Reuben O.'s career spans over a decade, beginning as a Member Service Adviser at Bupa from 2007 to 2009. He progressed through various roles, including Service Analyst at The Co-operative Bank plc and Senior Forecasting & Planning Analyst at Barclays. His career trajectory reflects a consistent focus on workforce management and operational efficiency across different sectors, including healthcare and banking.