Anna Marie Cimarra
About Anna Marie Cimarra
Anna Marie Cimarra serves as the Regional Team Lead at Patelco Credit Union, a position she has held since 2019. With a background in customer service and training, she has previously worked at Fremont Bank and U.S. Bank, and has received recognition for her performance in various roles.
Work at Patelco Credit Union
Anna Marie Cimarra has been serving as the Regional Team Lead at Patelco Credit Union since 2019. In this role, she oversees branch operations and ensures the delivery of high-quality customer service. Prior to her current position, she worked as a Member Solutions Specialist at the same credit union from 2018 to 2019. In her capacity as Regional Team Lead, she conducts compliance training and coaching for coworkers on a weekly basis, contributing to improved performance across branches.
Previous Experience in Banking
Before joining Patelco Credit Union, Anna Marie Cimarra worked at Fremont Bank as an Administrative Assistant from 2016 to 2018. Her banking career began at U.S. Bank, where she served as a Teller Coordinator for six years, from 2010 to 2016. Additionally, she gained experience in retail as a Sales Associate at T-Mobile for eight months in 2009. This diverse background in customer service and banking has equipped her with valuable skills in team leadership and operational management.
Education and Training
Anna Marie Cimarra completed her education at Hayward High School, where she studied from 2003 to 2007. She has also pursued several courses aimed at enhancing her coaching and training skills. Her focus on continuous learning supports her role in training and onboarding coworkers, which she has been involved in for approximately four years.
Achievements in Customer Service
Throughout her career, Anna Marie Cimarra has received various rewards and accolades for her exceptional customer service performance. Her commitment to customer satisfaction is evident in her ability to track positive results in customer service performance for branches after conducting training sessions. Her competitive nature drives her to consistently meet sales goals, further demonstrating her effectiveness in her roles.