Grace Yap
About Grace Yap
Grace Yap is a Senior Digital Channel Manager at Patelco Credit Union, with extensive experience in program management and professional services across various financial institutions. She holds an MBA from Rice Business and a BS in Chemical Engineering from UC Berkeley, having previously worked at companies such as Finastra and Harland Clarke.
Work at Patelco Credit Union
Grace Yap has been serving as the Senior Digital Channel Manager at Patelco Credit Union since 2020. In this role, she focuses on enhancing digital services and optimizing customer engagement through various digital channels. Her efforts contribute to the overall strategic goals of the organization, ensuring that digital offerings meet the needs of members effectively.
Previous Experience at Finastra
Prior to her current role, Grace Yap worked at Finastra from 2011 to 2019 as a Leader and Senior Manager in Enterprise Solutions - Delivery and Program Management. During her tenure, she played a key role in managing program delivery and ensuring that enterprise solutions met client expectations. This position allowed her to develop extensive experience in program management within the financial services sector.
Career at Harland Clarke and Affiliates
Grace Yap held several positions at Harland Clarke and its affiliates from 2000 to 2011. She worked as a Senior Manager in Professional Services and Program Management at John H. Harland Co. before its acquisition by Harland Clarke. She continued her career at Harland Financial Solutions, where she served as Senior Manager for Business Transformation Program Management and Professional Services Operations. Her roles involved significant responsibilities in managing professional services and operational transformations.
Education and Expertise
Grace Yap earned her Master of Business Administration (M.B.A.) with a concentration in Marketing and Operations Management from Rice Business - Jones Graduate School of Business. She also holds a Bachelor of Science (B.S.) degree in Chemical Engineering from the University of California, Berkeley. Her educational background provides her with a strong foundation in both technical and business disciplines.
Achievements in Business Transformation
Throughout her career, Grace Yap has achieved notable successes in business transformation initiatives. She revamped the service pricing structure within professional service practices, turning a cost center into a profit center. Additionally, she developed a Business Continuity Plan from scratch, leading to its adoption at the corporate level. Her ability to document business processes effectively resulted in her organization achieving Service Capability & Performance (SCP) Standards certification.