Jaclyn Reyna
About Jaclyn Reyna
Jaclyn Reyna serves as the Member Contact Center Manager at Patelco Credit Union, where she has worked since 2021. She focuses on enhancing member service through digital channels and advocates for financial literacy and fraud prevention.
Work at Patelco Credit Union
Jaclyn Reyna has been serving as the Member Contact Center Manager at Patelco Credit Union since 2021. In this role, she focuses on enhancing member service through digital channels and advocates for financial literacy and fraud prevention. Prior to her current position, she worked as the MCC e-Services Supervisor at Patelco from 2012 to 2021, accumulating nine years of experience in various capacities within the organization.
Education and Expertise
Jaclyn Reyna possesses expertise in digital delivery and e-services specifically within the credit union sector. Her professional responsibilities include advocating for financial literacy and fraud prevention, which are critical areas in the financial services industry. She is committed to personal and professional growth, which reflects her dedication to continuous learning and development.
Management Approach
In her management role, Jaclyn emphasizes team engagement and open communication. She is committed to the development of her team, fostering an environment where personal and professional growth is encouraged. This approach contributes to a positive workplace culture and enhances overall team performance.
Background
Jaclyn Reyna has a long-standing career at Patelco Credit Union, where she has developed a strong foundation in member services and digital solutions. Her journey began in 2012 when she joined as an MCC e-Services Supervisor, leading to her current position as Member Contact Center Manager. Her extensive experience in the credit union sector informs her current practices and strategies.