John Dudas
About John Dudas
John Dudas is a Process Re Engineering Analyst with extensive experience in the credit union sector. He has worked at Patelco Credit Union since 2015 and previously held positions at Chicago Municipal Employees Credit Union and TruWest Credit Union.
Work at Patelco Credit Union
John Dudas has been employed at Patelco Credit Union as a Process Re-Engineering Analyst since 2015. In this role, he focuses on enhancing operational efficiency through process mapping and Standard Operating Procedure (SOP) management. He plays a significant part in developing support chat systems that improve team communications and customer service. Additionally, he serves as a scrum-master, facilitating agile processes and promoting collaboration among teams on various operational projects.
Previous Experience at Chicago Municipal Employees Credit Union
Before joining Patelco Credit Union, John Dudas worked at Chicago Municipal Employees Credit Union as a Branch Manager from 2005 to 2013. During his eight years in this position, he managed branch operations and staff, ensuring effective service delivery to members. His experience in this role contributed to his understanding of credit union operations and member services.
Experience at TruWest Credit Union
John Dudas began his career in the financial services industry at TruWest Credit Union, where he served as a Member Service Representative from 2002 to 2005. In this role, he interacted directly with members, addressing their needs and providing support. This early experience laid the foundation for his subsequent roles in management and process improvement.
Education and Expertise
John Dudas is certified in SAFe 4 Agile, which supports his contributions to the agile transformation within his organization. His expertise includes process mapping and SOP management, which are essential for streamlining operations and improving efficiency. His skills in these areas enable him to effectively manage relationships with technology partners, such as DocuSign, ensuring seamless integration and utilization of their services.