Jonathan Marra
About Jonathan Marra
Jonathan Marra serves as the Manager of Technology Operations and Infrastructure at Patelco Credit Union, where he has worked since 2015. He has a strong background in IT management, having held various positions in technology operations across multiple organizations.
Work at Patelco Credit Union
Jonathan Marra has served as the Manager of Technology Operations and Infrastructure at Patelco Credit Union since 2015. In this role, he has led significant technology initiatives that have enhanced operational efficiency. Notably, he implemented a SD-WAN solution that resulted in a 600% cost reduction and a 400% increase in network performance. Additionally, he developed a high availability cloud hybrid backup and disaster recovery infrastructure, achieving a 300% increase in backup performance and an 800% decrease in required storage resources. His leadership in these projects has contributed to the overall improvement of technology services at Patelco.
Previous Experience in Technology Operations
Before joining Patelco Credit Union, Jonathan Marra held various positions in technology operations. He worked at Roche as the Head of IT Client Services & Operations from 2013 to 2015. Prior to that, he was with Kudelski Group from 2005 to 2010, where he served as Technology Infrastructure & Operations Manager and Senior Systems Architect. His earlier experience includes a role as Senior Network Administrator at Mayan Networks from 1998 to 2002. This diverse background has equipped him with a broad range of skills in IT management and infrastructure development.
Education and Expertise
Jonathan Marra holds a Bachelor of Science degree in International Business and Management Information Systems from California State University-Sacramento, which he completed from 1991 to 1994. He furthered his education at Middlebury College, earning a Master of Arts in International Trade Law with a focus on Trade Law, Commercial Diplomacy, and Negotiations from 1994 to 1998. Additionally, he obtained a certificate in Japanese Business and Management Information Systems from Nagoya University in 1997. This educational foundation supports his expertise in technology operations and international business.
Achievements in Technology Infrastructure
Throughout his career, Jonathan Marra has achieved notable advancements in technology infrastructure. At Patelco Credit Union, he implemented a virtual infrastructure consolidation project that resulted in a 200% decrease in administrative overhead and a 25% savings in annual operational expenses. He also delivered an IT Service Awareness campaign that increased successful ticket closures by 20%, achieving the highest helpdesk service rating in five years. Furthermore, he architected an IT incident response process that ensured a less than 30-minute triage response for Priority/Tier 1 incidents, operating 24/7.