Katrina Cherry
About Katrina Cherry
Katrina Cherry is a Manager at Patelco Credit Union, where she has worked since 2010. She focuses on enhancing staff expertise in the Home Loan Servicing department and improving member satisfaction through problem analysis and service standard development.
Work at Patelco Credit Union
Katrina Cherry has been employed at Patelco Credit Union since 2010, serving as a Manager in the Home Loan Servicing department for 14 years. In her role, she focuses on developing expertise among staff to ensure high-quality service delivery. She actively manages audits to maintain service quality in mortgage servicing, ensuring compliance with established standards.
Customer Service Improvement Initiatives
Katrina Cherry analyzes and resolves customer service problems to enhance member satisfaction at Patelco Credit Union. She identifies trends in member issues and develops new procedures to address these challenges. Her efforts aim to create a more efficient and responsive customer service experience.
Service Standards Development
In her managerial role, Katrina Cherry develops service standards designed to enhance the quality of customer service within the Home Loan Servicing department. These standards are essential for guiding staff behavior and ensuring consistency in service delivery to members.
Expertise in Home Loan Servicing
Katrina Cherry focuses on building expertise among her team in the Home Loan Servicing department. Her leadership aims to foster a knowledgeable workforce that can effectively address member needs and improve overall service quality.