Maritza Higareda
About Maritza Higareda
Maritza Higareda is a Contact Center Consumer Lending Supervisor at Patelco Credit Union in California, where she has worked for 24 years. She holds an Associate of Arts in Business Administration and Management from Merced Community College District and has extensive experience in the banking industry, particularly in consumer lending and contact center operations.
Work at Patelco Credit Union
Maritza Higareda has been employed at Patelco Credit Union since 2000, serving as the Contact Center Consumer Lending Supervisor. In this role, she oversees operations within the contact center, focusing on consumer lending services. Her extensive tenure at Patelco Credit Union spans 24 years, during which she has developed a comprehensive understanding of the organization's processes and customer service standards.
Education and Expertise
Maritza Higareda studied at Merced Community College District, where she pursued a degree in Business Administration and Management. She achieved an Associate of Arts (AA) degree, completing her studies from 2013 to 2020. This educational background has equipped her with foundational knowledge in business practices, which she applies in her current role in the banking sector.
Background
With over two decades of experience in the banking industry, Maritza Higareda specializes in consumer lending and contact center operations. Her career has been characterized by a focus on enhancing the efficiency of lending processes and improving customer interactions within the contact center environment. Her long-standing commitment to the industry has allowed her to develop strong leadership skills.
Leadership Skills
Maritza Higareda possesses strong leadership skills, having supervised a team in a contact center environment for an extended period. Her experience in managing teams has contributed to her ability to foster a productive work environment and ensure high levels of service delivery in consumer lending.
Industry Experience
Maritza Higareda has accumulated extensive experience in the banking industry, particularly in consumer lending and contact center operations. Her expertise in finance and credit has been instrumental in streamlining lending processes and enhancing customer service outcomes at Patelco Credit Union.