Sharath Patil
About Sharath Patil
Sharath Patil is a Senior Engineer and Architect specializing in Telephony and Contact Center Technologies, currently working at Patelco Credit Union. He has over a decade of experience in the field, including previous roles at Tata Consultancy Services and Apple.
Work at Patelco Credit Union
Sharath Patil serves as a Senior Engineer & Architect specializing in Telephony and Contact Center Technologies at Patelco Credit Union. He has held this position since 2019, contributing to various telephony and contact center initiatives. His role involves enabling business operations through effective contact center solutions and integrating advanced technologies to enhance customer service.
Previous Experience at Tata Consultancy Services
Before joining Patelco Credit Union, Sharath Patil worked at Tata Consultancy Services (TCS) as an Associate Consultant from 2008 to 2019. During his 11 years at TCS in the San Francisco Bay Area, he developed a strong foundation in contact center technologies and contributed to numerous projects focused on operational excellence and process improvements.
Experience at Apple
Sharath Patil held multiple roles at Apple from 2011 to 2019, including Senior Software Engineer and Lead for Genesys Contact Center Solutions. His work involved significant contributions to one of the largest multi-channel contact center implementations, supporting over 80,000 agent seats globally. His expertise in troubleshooting complex incidents in contact center technologies was instrumental in enhancing operational efficiency.
Education and Expertise
Sharath Patil earned his Bachelor of Engineering degree in Computer Science and Engineering from Dr. Ambedkar Institute of Technology and Chatrapati Sahuji Maharaj Kanpur University, completing his studies from 2004 to 2008. He possesses strong skills in integrating Genesys solutions with various technologies, including Avaya PBX and CRM systems, and has extensive hands-on experience with the Genesys Pure Engage product suite and Genesys Cloud CIM platform.
Technical Skills and Contributions
Sharath Patil has demonstrated expertise in a wide range of technologies, including Oracle PL/SQL, DevOps, Java, Splunk, UNIX, and Shell Scripting. His contributions to operational excellence initiatives have resulted in significant benefits from process improvements in contact center setups, showcasing his ability to enhance service delivery through technology.