Susan Makris
About Susan Makris
Susan Makris serves as the Chief Administrative Officer at Patelco Credit Union, where she has worked since 2014, focusing on human capital optimization and transformational change initiatives. With over 35 years of experience in human resources across various organizations, she is known for her innovative solutions and commitment to client focus and collaboration.
Work at Patelco Credit Union
Susan Makris currently serves as the Chief Administrative Officer at Patelco Credit Union, a position she has held since 2018. Prior to this role, she was the Senior Vice President and Chief Human Resources Officer (SVP, CHRO) since 2014. In her capacity, she oversees enterprise-wide Human Resources, Learning and Development, Corporate Communications, and Fraud Prevention & Operations. Makris has played a significant role in leading transformational change initiatives within the organization, focusing on optimizing human capital to enhance organizational performance.
Previous Experience in Human Resources
Before joining Patelco Credit Union, Susan Makris held several key positions in human resources across various organizations. She was the Vice President of Human Resources at CoreLogic from 2009 to 2013, where she led HR for the Data & Analytics Division. Prior to that, she served as the Area Director for the Americas People Team at Ernst & Young from 1995 to 2004. Additionally, she was the Vice President and Senior Human Resources Business Partner at Fifth Third Bank from 2004 to 2009, managing HR for Processing Solutions and Investment Advisors business lines. Her early career included a role as Human Resources Manager at Coopers & Lybrand from 1983 to 1989.
Education and Expertise
Susan Makris holds a Bachelor of Arts degree from UCLA. She has furthered her education by obtaining a certificate in Disruptive Strategy & Sustainable Business Strategy from Harvard Business School. Additionally, she is a Certified Innovation Executive from the Stanford University Graduate School of Business. With over 35 years of experience in organizational effectiveness and human capital optimization, she is recognized as a trusted business partner and change agent in the financial services industry.
Core Values and Professional Focus
In her professional endeavors, Susan Makris emphasizes core values such as client focus, integrity, teamwork, collaboration, innovation, and a passion for excellence. Her approach centers on creating innovative solutions that address the people implications of business strategies, which aligns with her focus on maximizing organizational performance through effective human capital management.