Tiffany Jew
About Tiffany Jew
Tiffany Jew serves as the Vice President and Head of Retail Branches at Patelco Credit Union, bringing over 20 years of experience in customer service and operations. She previously held various senior positions at Bank of America and First Tech Federal Credit Union, focusing on coaching, talent development, and sales management.
Current Role at Patelco Credit Union
Tiffany Jew serves as the Vice President, Head of Retail Branches at Patelco Credit Union. She has held this position since 2022, contributing to the organization's growth and customer service initiatives in California, United States. In her role, she focuses on enhancing the retail banking experience and implementing strategies that align with the credit union's mission.
Previous Experience at Bank of America
Tiffany Jew has extensive experience at Bank of America, where she held multiple senior leadership roles. Her positions included Senior Vice President, Consumer Market Manager, and Senior Vice President, Greater San Francisco Area Operations Manager. Over her tenure from 2003 to 2014, she developed a strong foundation in customer service, operations, and sales management.
Experience at First Tech Federal Credit Union
Tiffany Jew worked at First Tech Federal Credit Union from 2014 to 2022. She served as Regional Director and later as Vice President of Business Operations. During her four years in each role, she focused on operational excellence and team development, enhancing the credit union's service delivery and performance metrics.
Education and Expertise
Tiffany Jew earned a Bachelor of Applied Science in Management and Hospitality from San Francisco State University, studying from 1998 to 2003. Her educational background complements her over 20 years of experience in customer service, with a particular emphasis on coaching, developing internal talent, and implementing customer service metrics.
Professional Skills and Specializations
Tiffany Jew specializes in hands-on implementation of customer service strategies and measurable metrics to drive team success. She possesses over 10 years of operations experience and more than 11 years in sales management, focusing on developing effective teams and enhancing customer satisfaction.