Ache Wendy Michaels
About Ache Wendy Michaels
Wendy Michaels serves as the Vice President of Government Strategy at Patientpoint®, where she has worked since 2017. With a background in sales and healthcare solutions, she specializes in digital platform transformation and enhancing patient experiences for federal healthcare clients.
Work at PatientPoint
Wendy Michaels currently serves as Vice President of Government Strategy at PatientPoint®, a position she has held since 2017. In this role, she focuses on enhancing patient experience through the development of custom programs tailored for federal healthcare clients. Additionally, she has been the Director of Hospital and Provider Solutions at PatientPoint® since 2016, where she has contributed to the organization's efforts in digital platform transformation and patient portal adoption.
Previous Experience in Healthcare Sales
Prior to her tenure at PatientPoint®, Wendy Michaels held various positions in healthcare sales. She worked as Vice President of Sales at Amc Health from 2014 to 2015 in New York, New York. Before that, she served as a Senior Account Executive at Symphony Teleca for one year in Mountain View, California, and as a Sales Representative at Misys Healthcare Systems from 1996 to 1998 in Raleigh, North Carolina. Her early career included a role as Sales Coordinator at Infomed in Luxembourg from 1990 to 1996.
Education and Expertise
Wendy Michaels earned a Bachelor of Arts degree in Organizational Leadership from La Salle University. She possesses expertise in digital platform transformation and patient portal adoption, focusing on ensuring compliance and quality in healthcare settings through the meaningful use of digital tools. Her knowledge extends to utilizing data science and analytics to improve healthcare quality and patient satisfaction.
Focus on Patient Experience and Quality Improvement
Wendy Michaels specializes in initiatives aimed at improving patient experience and healthcare quality. She concentrates on enhancing HCAHPS scores and reducing readmissions through strategic initiatives. Her work involves crafting programs that leverage data and analytics to drive improvements in patient satisfaction and overall healthcare delivery.