Donna Iames
About Donna Iames
Donna Iames is a Senior Manager of Client Service and Program Management at PatientPoint®, with extensive experience in client support and program management across various organizations. She holds a BSBA in Marketing from Xavier University and actively participates in community organizations, while also serving on the board of the Xavier University Women of Excellence.
Work at PatientPoint
Donna Iames currently holds the position of Senior Manager, Client Service and Program Management at PatientPoint®. She has been with the company since 2021 and is based in Cincinnati, Ohio. In this role, she focuses on enhancing client services and program management, ensuring that client needs are met effectively. Her responsibilities include streamlining business processes to improve both client and associate experiences.
Previous Experience at ThinkWare
Before joining PatientPoint®, Donna Iames worked at ThinkWare as the Implementation and Process Manager from 2018 to 2021. During her three years in this role, she was responsible for overseeing the implementation of processes that improved operational efficiency. Her work contributed to the overall success of the organization in the Cincinnati Area, KY.
Career at Paycor
Donna Iames served as Senior Manager, Client Support at Paycor from 2006 to 2018. Over her twelve-year tenure, she developed strategies to enhance client support services. Her leadership in this role helped to establish a strong foundation for client relationships and satisfaction.
Education and Expertise
Donna Iames earned a Bachelor of Science in Business Administration (BSBA) with a focus on Marketing from Xavier University, where she studied from 1979 to 1983. Her educational background provides her with a solid foundation in business principles and marketing strategies, which she applies in her professional roles.
Community Involvement
In addition to her professional roles, Donna Iames is active in community organizations and events. She serves on the board of the Xavier University Women of Excellence, contributing her expertise and leadership to support initiatives that empower women in the community.