Frank P.
About Frank P.
Frank P. serves as the Vice President of Practice Strategy and Business Development at PatientPoint®, where he develops best practices and sets strategic goals for his team. He has extensive experience in technical support and customer retention, having held various roles at Outcome Health prior to his current position.
Work at PatientPoint
Currently, Frank P. serves as the Vice President of Practice Strategy and Business Development at PatientPoint®, a role he has held since 2021. In this position, he focuses on developing best practices and setting strategic goals for his team. He leads a diverse group that includes three managers, fourteen Account Executives, and nine Business Development Representatives. His leadership emphasizes coaching individuals and teams to achieve success, fostering an environment that promotes growth and collaboration.
Previous Experience at Outcome Health
Frank P. has extensive experience at Outcome Health, where he held several positions from 2014 to 2021. He began as a Customer Success Manager, serving for ten months before advancing to Director of Technical Support from 2017 to 2019. He then took on the role of Director of Technical Support and Customer Retention from 2019 to 2021. Prior to these roles, he worked as a Manager of Technical Support from 2015 to 2017. His tenure at Outcome Health involved building cross-functional teams and enhancing customer engagement.
Experience at Target
Before his time at Outcome Health, Frank P. worked at Target from 2009 to 2013. He served as Executive Team Leader for both Hardlines and Softlines during his two years at the company. In these roles, he was responsible for managing teams and ensuring operational efficiency. His experience at Target contributed to his skills in team leadership and customer service.
Education and Expertise
Frank P. earned a Bachelor of Science in Business Administration from Northern Illinois University, where he studied from 2004 to 2009. His educational background provides a strong foundation for his career in business development and strategy. His expertise includes building cross-functional teams and developing strategic initiatives that drive organizational success.