Joanne Hodge
About Joanne Hodge
Joanne Hodge is a Software QA professional at PatientPoint, LLC, where she has worked since 2007. With a background in IT service delivery and project management, she has extensive experience in quality assurance, user acceptance testing, and training within the technology sector.
Work at PatientPoint
Joanne Hodge has been employed at PatientPoint, LLC since 2007, currently holding the position of Software QA. In this role, she is responsible for conducting User Acceptance Testing using Model Office methodology. She also serves as the primary training and communications contact for the IT division, developing end-user training documentation and conducting training sessions as needed. Her responsibilities include functional and regression testing on applications and websites, ensuring quality assurance throughout the development process. Additionally, she utilizes Oracle Business Intelligence for reporting and manages issue tracking and project management through JIRA.
Previous Experience at Procter & Gamble
Prior to her current role, Joanne Hodge worked at Procter & Gamble for 20 years, from 1987 to 2007. During her tenure, she held the position of Global IT Service Delivery Manager and Project Manager. This experience provided her with a solid foundation in IT service management and project oversight, contributing to her expertise in software quality assurance and service delivery.
Experience at Hewlett-Packard
Joanne Hodge also worked at Hewlett-Packard from 2003 to 2007, where she held multiple roles including Global IT Service Manager, Project Manager, Seam Manager, and Systems Analyst. This diverse experience in a global technology company further enhanced her skills in IT service management and project execution, which she applies in her current role at PatientPoint.
Education and Expertise
Joanne Hodge studied at Cincinnati State Technical and Community College, where she earned an Associate of Science degree in Computer Operations and Management from 1984 to 1986. She furthered her education at Xavier University, studying Management Information Systems and Services from 1989 to 1991. Her educational background supports her extensive experience in IT service delivery and software quality assurance.
Quality Assurance Responsibilities
In her role as Software QA at PatientPoint, Joanne Hodge conducts functional and regression testing to ensure applications and websites meet quality standards. She is responsible for triaging initial Help Desk tickets, assessing problem criticality, and assigning them to the appropriate resources. Additionally, she investigates workarounds to maintain business continuity while issues are being resolved, providing essential production support for content management systems and websites.