Jonathan Barnett
About Jonathan Barnett
Jonathan Barnett serves as the Vice President of Experience Design at PatientPoint®, bringing over 15 years of experience in human-centered methodologies within the technology and pharmaceutical sectors.
Work at PatientPoint
Jonathan Barnett serves as the Vice President of Experience Design at PatientPoint®, a role he has held since 2023. In this position, he focuses on enhancing user experiences through innovative design strategies. His responsibilities include driving total experience strategies and overseeing digital experiences and product development processes. Barnett works remotely from Philadelphia, Pennsylvania, and collaborates closely with various stakeholders to ensure the effectiveness of experience design initiatives.
Previous Experience at AmerisourceBergen
Before joining PatientPoint®, Jonathan Barnett held several positions at AmerisourceBergen. He served as Senior Director of Experience Strategy and Design from 2022 to 2023, where he led initiatives to improve user experience across the organization. Prior to that, he was the Director of User-Centered Design from 2018 to 2022 and the UX Lead from 2017 to 2018. His tenure at AmerisourceBergen also included a role as Senior UX Designer from 2016 to 2017, contributing to the development of user-centered design practices.
Education and Expertise
Jonathan Barnett earned a Bachelor of Arts in English and Communications from Cabrini University, where he studied from 2004 to 2008. His educational background supports his expertise in human-centered methodologies, which he has applied throughout his career in the technology and pharmaceutical industries. Barnett specializes in Design Thinking, service design, research, customer experience (CX), user experience (UX), and visual design.
Background in Pharmaceutical Industry
Jonathan Barnett has a background in the pharmaceutical industry, having worked at The Janssen Pharmaceutical Companies of Johnson & Johnson as a Digital Content and Multimedia Specialist from 2014 to 2016. In this role, he was responsible for creating and managing digital content, which contributed to his understanding of user experience in a highly regulated environment. His experience in both technology and pharmaceuticals positions him well for his current role in experience design.
Collaboration and Leadership Skills
Jonathan Barnett possesses strong collaboration skills, enabling him to work effectively with stakeholders and subject matter experts. He has a proven track record of founding, building, and leading teams focused on strategy, research, customer experience, user experience, design, operations, and design systems. His leadership in these areas has been instrumental in driving successful experience design strategies across various organizations.