Jonathan Heller
About Jonathan Heller
Jonathan Heller is a Technical Product Manager specializing in Data and Analytics at PatientPoint®, where he has worked since 2022. He has extensive experience in technical support roles, having previously held positions at Outcome Health and PatientPoint®.
Current Role at PatientPoint
Jonathan Heller serves as the Technical Product Manager for Data and Analytics at PatientPoint®. He has held this position since 2022. In this role, he focuses on managing product development and enhancing data analytics capabilities within the organization.
Previous Experience at PatientPoint
Before his current role, Jonathan worked at PatientPoint® as the Director of Technical Support from 2021 to 2022. During his 11-month tenure, he oversaw technical support operations, ensuring effective service delivery and support for the company's products.
Career at Outcome Health
Jonathan Heller has extensive experience at Outcome Health, where he held multiple positions in technical support. He started as a Technical Support Specialist from 2015 to 2016, then progressed to Team Lead from 2016 to 2018. He continued to advance as Manager of Technical Support from 2018 to 2019 and later became Sr. Manager of Technical Support from 2019 to 2021.
Education Background
Jonathan studied at Moody Bible Institute, where he earned a Bachelor of Arts (BA) degree from 2010 to 2014. His education provided a foundation for his career in technical support and product management.
Early Career Experience
Before entering the technical support field, Jonathan worked as a Sales Associate at Haberdash Men's Shop from 2014 to 2015. This role contributed to his customer service skills and understanding of retail operations.