Nikki Kendrick
About Nikki Kendrick
Nikki Kendrick serves as the Director of Practice Strategy at PatientPoint®, where she develops point-of-care strategies for over 22,000 physician offices and 800 hospitals across the United States. With a background in client relationship management and healthcare, she focuses on enhancing patient engagement and satisfaction.
Work at PatientPoint
Nikki Kendrick serves as the Director of Practice Strategy at PatientPoint®, a role she has held since 2021. In this position, she is responsible for developing comprehensive point-of-care strategies that cater to the business needs of over 22,000 physician offices and 800 hospitals across the United States. Her focus is on enhancing communication between healthcare providers and patients, which supports the goals of value-based care. Kendrick utilizes innovative patient engagement technology to improve patient satisfaction and the overall quality of care delivered in physician offices.
Previous Experience at Kforce Inc
Before joining PatientPoint®, Nikki Kendrick worked at Kforce Inc in various roles. She began as a Client Relations Representative from 2016 to 2018, where she spent two years managing client relationships. She then progressed to the position of Client Relationship Associate for nine months in 2018, followed by a year as Client Relationship Manager from 2019 to 2020. In 2020, she served as Client Relationship Senior Manager for seven months. Her experience at Kforce Inc provided her with a strong foundation in client management and relationship building.
Experience at HealthRight LLC
Nikki Kendrick worked as an Account Executive at HealthRight LLC from 2015 to 2016. In this role, she focused on managing client accounts and ensuring that client needs were met effectively. This position contributed to her expertise in client relations and account management, skills that she later applied in her roles at Kforce Inc and PatientPoint®.
Education and Expertise
Nikki Kendrick earned her Bachelor of Science degree from Florida State University, where she studied Social Sciences, Retail Merchandising, and Product Development from 2008 to 2012. Her educational background has equipped her with a diverse skill set that supports her work in healthcare strategy and client relations. This foundation has been instrumental in her ability to develop effective communication strategies for healthcare providers.
Background in Hospitality Management
Prior to her career in healthcare and client management, Nikki Kendrick held positions in the hospitality industry. She served as the Human Resource Director at Tallahassee Hospitality Group, LLC from 2013 to 2014, and as Catering Director from 2014 to 2015. These roles provided her with valuable experience in human resources and operations management, which she has leveraged in her subsequent positions.