Tracy Owens
About Tracy Owens
Tracy Owens serves as the Senior Director of Client Operations at PatientPoint®, a position held since 2022. With a background in client success and event management, Owens has accumulated extensive experience in various roles within the organization and the events industry.
Work at PatientPoint
Tracy Owens has been serving as the Sr. Director of Client Operations at PatientPoint® since 2022. In this role, she oversees client operations, ensuring effective management and support for clients. Prior to her current position, she held the role of Director of Client Success from 2021 to 2022 and Sr. Manager of Client Success from 2017 to 2021, both at PatientPoint®. Her tenure at the company spans a total of six years, during which she has contributed to enhancing client relationships and operational efficiency.
Previous Experience
Before joining PatientPoint®, Tracy Owens gained diverse experience in event management and client services. She worked as an Event Manager at Live Nation from 2008 to 2010. Following that, she held several positions in client-facing roles, including Account Executive at Marsh Ideas from 2015 to 2017 and at Promotion Execution Partners from 2012 to 2014. Additionally, she served as an Event Coordinator at SMG | Worldwide Entertainment & Convention Venue Management from 2010 to 2012. These roles have equipped her with a strong foundation in client success and event management.
Education and Expertise
Tracy Owens earned a Bachelor of Business Administration with a focus on Marketing from the University of Kentucky, completing her studies from 2003 to 2007. This educational background has provided her with essential skills in marketing strategies and business operations, which she has applied throughout her career in various client-focused roles.
Background
Tracy Owens has a diverse professional background that includes roles in customer service and sales. Early in her career, she worked as a Service Representative at the University of Kentucky Student Center from 2004 to 2006 and as a Branch Service and Sales Specialist at National City Bank from 2007 to 2008. She also held a position as Assistant Manager at the University of Kentucky Student Center from 2005 to 2007. These experiences have contributed to her strong interpersonal and customer service skills.