Lawrence Taylor
About Lawrence Taylor
Lawrence Taylor is a Service Desk Lead at Patina, where he has worked since 2022. He has a diverse background in IT and retail, co-founding The Black Bolts to enhance diversity and inclusion in the tech sector.
Work at Patina
Lawrence Taylor has been serving as the Service Desk Lead at Patina since 2022. In this role, he operates in a hybrid work environment based in Bala-Cynwyd, Pennsylvania. His responsibilities include leading the Service Desk team and providing support for the Patina App, which involves assisting patients with configuration, onboarding, and troubleshooting.
Education and Expertise
Lawrence Taylor earned a Bachelor of Science (BS) degree in Information Technology from the New York Institute of Technology. His educational background has equipped him with the necessary skills and knowledge to excel in various technical roles throughout his career.
Background
Lawrence Taylor has a diverse professional background in IT and customer service. He has held several positions in various organizations, including roles as a System Engineer, Technical Manager, and Application Support Analyst. His experience spans multiple industries, including healthcare and retail, demonstrating his adaptability and technical proficiency.
Achievements
Lawrence co-founded The Black Bolts, an Employee Resource Group aimed at promoting diversity and inclusion within the IT sector. He has also led significant projects, such as the development and implementation of a Service Desk for a healthcare startup and an InfoSec project focused on user account administration and file rights management in a Mac environment.
Previous Work Experience
Before joining Patina, Lawrence held various positions at notable companies. He worked at Bath & Body Works as a Visual Merchandiser and Operations Keyholder, and at Staples as a Technical Manager. His experience also includes roles at Microsoft, the United Nations, and Northwell Health, showcasing a broad range of skills in IT support and management.