Iqbal Ahmed
About Iqbal Ahmed
Iqbal Ahmed serves as the Director of Training and Quality Operations at Patra Corporation, where he has worked since 2020. With a background in operations and training management, he has held significant roles at various organizations, including 3M and CVS Health, and has a Master's degree in Economics from the University of Rajshahi.
Current Role at Patra Corporation
Iqbal Ahmed serves as the Director of Training and Quality Operations at Patra Corporation since 2020. In this role, he has established the Workforce Management and Training & Quality organizations from the ground up. His focus is on enhancing operational efficiency and ensuring high standards in training and quality across the organization.
Previous Experience at 3M
Before joining Patra Corporation, Iqbal Ahmed worked at 3M as a Senior Manager in Training and Quality from 2018 to 2020. During his tenure in the San Antonio, Texas area, he contributed to the development and implementation of training programs aimed at improving quality operations.
Professional Background at CVS Health
Iqbal Ahmed held multiple roles at CVS Health, including Senior Manager of Medicare D Clinical Operations from 2017 to 2018 and restructuring CVS’ CD&A operations. His efforts led to a reduction of 15 registered pharmacists and generated annual savings exceeding $2 million.
Education and Academic Background
Iqbal Ahmed earned a Master's degree in Economics from the University of Rajshahi, where he studied from 1984 to 1989. His academic background in economics provides a foundation for his analytical and operational roles in various organizations.
Career Development and Achievements
Iqbal Ahmed has a diverse career spanning over two decades. He has worked in various capacities, including Senior Director of Operations at Centene Corporation and Operations Manager at SWBC. He successfully transformed a member/provider services organization with a million members into efficient contact center operations and created an online training tool known as 'face binder'.