Kyle Thompson
About Kyle Thompson
Kyle Thompson is a Global Infrastructure Operations Manager at Patra Corporation, where he has worked since 2021. He has a diverse background in customer service and IT, with previous roles at companies such as DIRECTV, Cycrest Systems, and Revolution Financial Management.
Current Role at Patra Corporation
Kyle Thompson serves as the Global Infrastructure Operations Manager at Patra Corporation since 2021. In this role, he oversees infrastructure operations on a global scale, ensuring efficient management and execution of projects. His responsibilities include coordinating with various teams to optimize operational processes and improve service delivery. His tenure at Patra Corporation reflects his commitment to enhancing organizational efficiency and infrastructure management.
Previous Experience in IT and Customer Service
Kyle Thompson has a diverse background in IT and customer service. He worked at DIRECTV as a Customer Service Representative from 2014 to 2015, where he actively shaped customer experiences by establishing new accounts and addressing inquiries. He then transitioned to Cycrest Systems as an IT Engineer from 2016 to 2020, contributing to technical operations and support. His experience also includes a role at First Call Computer Solutions as a Dispatcher/Technician in 2016.
Experience in Financial Coaching and Recruitment
From 2019 to 2020, Kyle Thompson worked at Revolution Financial Management as a Recruiter and Financial Coach. In this capacity, he provided guidance to clients on financial matters while also recruiting talent for the organization. This role allowed him to blend his skills in finance and human resources, enhancing his professional versatility.
Educational Background in Business and Technology
Kyle Thompson holds a Master's Degree in Business Administration and Management from Western Governors University, which he completed from 2020 to 2021. He also earned a Bachelor of Science in Computer/Information Technology Administration and Management from the same institution, studying from 2016 to 2020. His educational background equips him with a strong foundation in both business and technology, supporting his roles in various industries.
Customer Engagement and Satisfaction Initiatives
Throughout his career, Kyle Thompson has focused on enhancing customer engagement and satisfaction. While at DIRECTV, he reduced customer churn to 18% by effectively persuading customers to retain services during disconnection requests. His ability to boost customer satisfaction rates through effective communication practices has been a notable aspect of his professional contributions.