Wendy Marx
About Wendy Marx
Wendy Marx is a Manager of Process Excellence at Patra Corporation, with extensive experience in claims and customer experience analysis across various companies, including AIG and State Farm Insurance.
Current Role at Patra Corporation
Wendy Marx serves as the Manager of Process Excellence at Patra Corporation. She has been in this role since 2022. In her position, she focuses on enhancing operational efficiency and implementing process improvements within the organization. Her experience in process excellence and management contributes to the company's commitment to delivering high-quality services.
Previous Experience at AIG
Wendy Marx held multiple positions at AIG, where she worked from 2004 to 2016. She began as a Casualty Claims Specialist II from 2004 to 2007, then transitioned to an Account Manager role from 2007 to 2012. She later served as a Manager for Global Customer Experience Analysis from 2013 to 2015 and concluded her tenure at AIG as a Process Excellence Manager from 2015 to 2016. Her diverse roles at AIG provided her with extensive experience in claims management and customer experience.
Experience at State Farm Insurance
Wendy Marx worked at State Farm Insurance as a Bodily Injury Claims Specialist from 1998 to 2004. During her six years in this role, she developed expertise in handling bodily injury claims and gained valuable insights into the insurance industry. This foundational experience contributed to her subsequent career in claims and process management.
Educational Background
Wendy Marx studied at the University of Alabama, where she earned a Bachelor of Arts (B.A.) degree from 1993 to 1997. She later attended Southern Methodist University for one year from 2003 to 2004. Her educational background has provided her with a strong foundation for her career in process excellence and management.
Career at Old Republic Risk Management
Wendy Marx worked at Old Republic Risk Management as an AVP Account Executive from 2016 to 2019. In this role, she was responsible for managing accounts and ensuring client satisfaction. Her experience at Old Republic further solidified her expertise in account management and client relations.
Role at Cor Partners
Wendy Marx served as the Business Process Improvement Leader at Cor Partners from 2020 to 2022. In this position, she focused on identifying and implementing process improvements to enhance operational efficiency. Her work at Cor Partners contributed to her overall expertise in business process management.