Sarah Hong
About Sarah Hong
Sarah Hong is a Mergers and Acquisitions Associate at Pattern, with a diverse background in customer service, eCommerce, and visual design. She holds a Bachelor of Business Administration from Parsons School of Design.
Current Role as Mergers and Acquisitions Associate at Pattern
Sarah Hong is currently working as a Mergers and Acquisitions Associate at Pattern. She joined the company in 2022 and operates in a remote capacity. In her role, Sarah has been instrumental in increasing the company's outbound deal flows by identifying and qualifying prospective brands. She also plays a crucial part in managing inbound emails and assisting with outbound campaigns as a member of the M&A team.
Previous Role as CX Lead at Pattern
Before transitioning to her current role, Sarah Hong worked as the CX Lead at Pattern from 2021 to 2022. During her 7-month tenure, she contributed to enhancing customer experience strategies, building on her extensive background in customer service and eCommerce roles.
Educational Background at Parsons School of Design
Sarah Hong studied at Parsons School of Design, where she achieved a Bachelor of Business Administration. Her education spanned from 2013 to 2017, lasting 4 years. This academic background provided her with a strong foundation in business and design, which she has utilized effectively in her various roles in eCommerce and customer service.
Extensive Experience in Customer Service and eCommerce
Sarah Hong's career includes varied roles in customer service and eCommerce. She worked as a Customer Senior & Keyholder at Poppy & Stella in Baltimore, MD, from 2020 to 2021. Prior to that, she was a Customer Lead at Anthropologie from 2018 to 2020. Her eCommerce experience includes a role as an eCommerce Associate at Houzz in the Greater Nashville Area from 2017 to 2018. These positions allowed her to develop a strong understanding of customer needs and operational efficiencies.
Early Internships and Professional Roles
Sarah Hong's early career features a series of internships and assistant roles that provided valuable experience. She was a Visual Designer Intern at Bokksu, and a Computer Lab Assistant at The New School. Additionally, she held internships at the Museum at Eldridge Street, Northern Alaska Environmental Center, and Owl's Hill Nature Sanctuary. These roles, ranging from multimedia internships to office assistant responsibilities, contributed to her diverse skill set and professional growth.