Alessandro Garcia Donato
About Alessandro Garcia Donato
Alessandro Garcia Donato is a professional specializing in Customer Experience and Operations, currently working at PayCargo in Coral Gables, Florida. He has a diverse background in aviation and customer service, with experience at companies such as Swissport and Maximus Global Services.
Work at PayCargo
Alessandro Garcia Donato currently holds the position of Customer Experience, Operations at PayCargo, a role he has occupied since 2023 in Coral Gables, Florida. Prior to this, he completed a four-month internship as a Data Analyst at PayCargo in 2023, where he gained experience in data analysis and customer operations.
Previous Experience at Swissport
Alessandro worked at Swissport in various capacities. He served as a Flight Coordinator & Operations for four months in 2019 in the Miami/Fort Lauderdale Area. Following this role, he was promoted to Lead Passenger Service Management, where he worked for two years from 2019 to 2021 in Miami, Florida.
Education and Expertise
Alessandro is pursuing a Master of Business Analytics - MBA at Florida International University, expected to complete in 2025. He holds a Bachelor of Arts in Italian Language and Literature and European Union Studies from the University of Florida, completed in 2022. Additionally, he earned a Bachelor of Applied Science in Business Supervision and Management from Miami Dade College in 2023, and an Associate of Science in Aviation Administration from the same institution in 2021. He also studied Communication and Media Studies at John Cabot University in 2019.
Customer Relationship Management Skills
Alessandro has developed expertise in customer relationship management through his experience and education. He is proficient in using Salesforce and Excel for managing customer data and financial reporting. His focus is on building trust and effective relationships with customers, enhancing their experience by suggesting tailored services and products.
Background in Aviation and Customer Service
Alessandro has a background in aviation and customer service, having worked as an Aviation Safety & Security Representative at Maximus Global Services from 2017 to 2018 and as a Customer Service Representative from 2016 to 2017. He also served as an Assistant Manager and Logistics Coordinator at Ronmur, Inc. from 2022 to 2023.