Jessica M. Herrera
About Jessica M. Herrera
Jessica M. Herrera is a Customer Service Representative currently employed at PayCargo in Miami, Florida. She has a strong background in customer service and leadership, having held various positions in the entertainment industry, particularly at CMX Cinemas.
Work at PayCargo
Jessica M. Herrera has been employed at PayCargo as a Customer Service Representative since 2021. In this role, she utilizes her customer service skills to assist clients and address their inquiries. Her experience in customer service positions her well to contribute effectively to the company's operations.
Previous Experience in Customer Service
Prior to her current role, Jessica worked at CMX Cinemas in various capacities, including Guest Service Representative, Supervisor, and Manager from 2016 to 2021. She began her career at USA Parking System as a Lead Cashier from 2014 to 2016. Her diverse roles in customer service have equipped her with valuable skills in leadership and client interaction.
Education and Expertise
Jessica studied at Miami Dade College and earned her High School Diploma from 2012 to 2013. She also attended Miami Senior High School from 2007 to 2012. In 2020, she completed a program in Hospitality & Tourism Management at Florida Atlantic University. Her educational background supports her expertise in customer service and management.
Background in the Entertainment Industry
Jessica has a strong background in the entertainment industry, particularly through her work at CMX Cinemas. She has held multiple positions, showcasing her ability to adapt and grow within the company. Her experience in this sector has provided her with insights into customer engagement and service delivery.
Technical Skills
Jessica has developed proficiency in Microsoft Office tools, including Word and PowerPoint. These skills are essential for her role in customer service, enabling her to communicate effectively and manage tasks efficiently.