Leonardo Hanon
About Leonardo Hanon
Leonardo Hanon serves as the Vice President of Operations at PayCargo, LLC, where he has significantly improved operational productivity and customer service since 2019. With a background in Industrial Engineering and extensive experience in logistics and financial distribution services, he has held various leadership roles in companies such as DHL and IATA.
Work at PayCargo
Leonardo Hanon has been serving as the Vice President of Operations at PayCargo, LLC since 2019. In this role, he has established a 24/7 operation, ensuring continuous service availability, including after-hours and weekend coverage. His leadership has led to significant improvements in operational productivity, achieving a 250% increase in the operations management and customer experience team. Additionally, he implemented a white glove service for a key client portfolio and improved ticket response timelines, reaching a 70% response rate within 30 minutes and an 85% response rate within one hour. He also developed case processes for handling refunds.
Education and Expertise
Leonardo Hanon holds a Bachelor of Science degree in Industrial Engineering from Universidad Regiomontana, A.C., which he completed from 1988 to 1991. He furthered his education by obtaining a Master's degree in Business Administration from Nova Southeastern University between 2004 and 2006. His educational background provides a strong foundation for his expertise in operations management, financial distribution services, and customer experience enhancement.
Background
Before joining PayCargo, LLC, Leonardo Hanon accumulated extensive experience in the logistics and aviation industries. He worked at DHL in various roles, including Regional Manager for the Eastern Caribbean and Sr. Manager for Latin America. His tenure at the International Air Transport Association (IATA) spanned 11 years, where he held positions such as Head of Service Center Americas and Assistant Director of Operations. His diverse background encompasses roles in operations training, quality management, and profit improvement.
Achievements
Throughout his career, Leonardo Hanon has demonstrated a proven record of accomplishments across multiple industries, including aviation, financial distribution services, and maritime shipping. At IATA, he led the Financial Distribution Services Division, processing and settling USD 35 billion per year in airline revenues through the Travel Agency Program and the Cargo Program. His initiatives at PayCargo have significantly enhanced operational efficiency and customer satisfaction.