Denise Simpson
About Denise Simpson
Denise Simpson serves as the Fin Ops Transformation Lead at PayEm, where she has worked since 2020. She holds a Bachelor of Arts in Information Systems from New York University and has previous experience at Cognizant and Hewlett Packard Enterprise.
Work at PayEm
Denise Simpson serves as the FinOps Transformation Lead at PayEm since 2020. In this role, she collaborates with research and development (R&D) and support teams to address installation-related issues and enhance process efficiency. She is responsible for planning and managing customer onboarding and product implementations, ensuring a smooth transition for clients. Denise defines and tracks key performance indicators (KPIs) related to implementations, acting as a central point of contact for various departments. Additionally, she contributes to product enhancements by relaying customer feedback to the product team and participates in design reviews to provide insights on requirements and potential challenges.
Education and Expertise
Denise Simpson earned her Bachelor of Arts degree in Information Systems from New York University, completing her studies from 2011 to 2014. This educational background has equipped her with the necessary skills and knowledge to excel in her roles within the technology and finance sectors. Her expertise encompasses financial operations, project management, and customer support, which she has applied throughout her career.
Background
Prior to her current position at PayEm, Denise Simpson worked at Cognizant as an Implementation and Support Specialist from 2017 to 2020. In this capacity, she focused on facilitating the implementation of solutions and providing ongoing support to clients. Before her tenure at Cognizant, she was employed at Hewlett Packard Enterprise as an IT Administrator and Helpdesk from 2013 to 2017, where she managed IT support and administrative tasks. This diverse background has contributed to her comprehensive understanding of operational processes in technology-driven environments.
Achievements
Denise Simpson has made significant contributions in her roles, particularly in the areas of customer onboarding and product implementation at PayEm. She actively defines and tracks implementation metrics, ensuring that the processes are efficient and effective. Her involvement in design reviews and feedback loops with the product team has led to enhancements in PayEm's offerings, demonstrating her commitment to continuous improvement and customer satisfaction.