Natalia Mc Call
About Natalia Mc Call
Natalia McCall serves as the Head of Customer Success at PayFit UK, where she has worked since 2022. With a strong background in marketing and customer success, she has held various roles across multiple companies and countries, including Re-Leased and Anheuser-Busch InBev.
Work at PayFit
Natalia Mc Call serves as the Head of Customer Success at PayFit UK, a position she has held since 2022. In this role, she is responsible for leading the customer success team and ensuring that clients receive the support they need to maximize their use of PayFit's services. Her experience in customer success management positions her to drive initiatives that enhance customer satisfaction and retention.
Current Role at Customer Success Collective
Since 2023, Natalia has been a member of the Customer Success Collective. This organization focuses on sharing best practices and insights within the customer success community. Her involvement reflects her commitment to continuous learning and professional development in the field of customer success.
Previous Experience at Re-Leased
Natalia held multiple roles at Re-Leased, including Client Engagement Manager and Head of Customer Success, from 2019 to 2022. During her tenure, she contributed to the company's customer success strategies and engaged with clients to enhance their experience. Her progression within the company highlights her expertise in customer relationship management.
Educational Background
Natalia studied at the University of Otago, where she earned a Bachelor of Commerce (BCom) with a focus on Marketing Management. She also attended University College Dublin, obtaining a Diploma for Graduates in International Business & Innovation. This educational foundation supports her career in marketing and customer success.
Diverse International Experience
Natalia has worked in various geographical locations, including the UK, Australia, and New Zealand. This international experience provides her with a comprehensive understanding of different markets and customer needs. Her background in both marketing and customer success enhances her ability to foster alignment around customer-centric strategies.