Emily Lantz
About Emily Lantz
Emily Lantz serves as the Director of Client Success at Payliance, a position she has held since 2020. She has extensive experience in client services and management, having previously worked at Klarna and BMW Group Financial Services in various leadership roles.
Work at Payliance
Emily Lantz has served as the Director of Client Success at Payliance since 2020. In this role, she is responsible for overseeing client relationships and ensuring customer satisfaction. Her position involves developing strategies to enhance client engagement and support the company's growth objectives. Lantz's experience in client success management contributes to her effectiveness in this role.
Previous Experience at Klarna
Before joining Payliance, Emily Lantz worked at Klarna as the Service Director for North America from 2015 to 2020. Based in the Columbus, Ohio Area, she managed service operations and focused on improving customer service delivery. Her leadership in this position helped streamline processes and enhance the overall client experience.
Background in BMW Group Financial Services
Emily Lantz has a significant background in BMW Group Financial Services, where she held multiple roles over a span of ten years. She served as the HR and Operations Leadership from 2000 to 2010, followed by the position of Head of Customer Relations and Services from 2012 to 2015. Additionally, she was the Training and eLearning Manager from 2010 to 2012. Her diverse roles at BMW provided her with extensive experience in operations, training, and customer relations.
Education and Expertise
Emily Lantz earned a Bachelor of Science degree in Broadcast Journalism from Ohio University, where she studied from 1996 to 2000. This educational background has equipped her with strong communication skills, which are essential in her roles within client success and service management.