Jerod Fleming
About Jerod Fleming
Jerod Fleming is a Software Implementation and Operations Specialist currently working at Payliance since 2019. He has a background in computer science and extensive experience in technical support and software implementation across various companies in the Columbus, Ohio area.
Work at Payliance
Jerod Fleming has been employed at Payliance as a Software Implementation and Operations Specialist since 2019. In this role, he is responsible for overseeing software implementation processes and ensuring operational efficiency. He serves as the primary operations monitor, ensuring that scheduled jobs run on time and without error. Additionally, he maintains a comprehensive implementation plan and provides regular status updates, acting as a liaison to manage client and company expectations during software implementation.
Previous Experience in Software Support and Implementation
Prior to his current role, Jerod Fleming held several positions in software support and implementation. He worked at Cranel Imaging as a Support Engineer from 2017 to 2019, where he provided technical support and resolved issues for clients. Before that, he was an Implementation Specialist at Pacejet Logistics, Inc. from 2014 to 2015, and a Support Specialist at the same company from 2013 to 2016. He also served as a Support Analyst at Optimum Technology from 2012 to 2013, and as a Solutions Engineer at Vertex Systems, Inc. from 2016 to 2017.
Education and Expertise
Jerod Fleming earned a Bachelor of Science degree in Computer Science from DeVry University-Ohio, where he studied from 2007 to 2010. His educational background has equipped him with a solid foundation in computer science principles. He has developed expertise in data integration processes, utilizing both CSV files and proprietary APIs. His technical skills are complemented by his experience in providing technical support for both internal and external issues.
Background in Customer Service
Jerod Fleming began his career in the service industry, working as a Server at Quaker Steak & Lube from 2000 to 2002. This early experience in customer service has contributed to his ability to manage client expectations effectively in his subsequent roles in software implementation and support. His background in customer service enhances his communication and problem-solving skills, which are essential in his current and previous positions.