Janine Alyson Dueñas
About Janine Alyson Dueñas
Janine Alyson Dueñas serves as the Support Operations Lead at PayMongo and has worked as a consultant at Management Strategies, Inc. since 2016. She emphasizes empathic problem-solving and facilitates Design Thinking modules, focusing on user-centered approaches.
Work at PayMongo
Janine Alyson Dueñas serves as the Support Operations Lead at PayMongo, a role she has held since 2021. In this position, she focuses on enhancing customer support operations and ensuring effective communication between the company and its users. Her approach emphasizes empathic problem-solving, which involves understanding the user's context and perspective to address their needs effectively.
Current Role at Management Strategies, Inc.
In addition to her position at PayMongo, Janine has been working as a Consultant at Management Strategies, Inc. since 2016. Her responsibilities include creating and facilitating team engagement programs, which aim to improve collaboration and productivity within organizations. She also facilitates Design Thinking modules, promoting user-centered problem-solving approaches.
Education and Expertise
Janine studied at Ateneo de Manila University, where she earned her Bachelor of Science degree in Management with a major in Communications Technology Management from 2009 to 2013. She is currently pursuing a Master of Arts in Education, focusing on the Basic Education Teaching Program, which she began in 2013. This educational background supports her expertise in management and user-centered design.
Background
Janine Alyson Dueñas has a solid foundation in management and education, shaped by her academic pursuits at Ateneo de Manila University. Her professional journey spans several years in consulting and support operations, where she applies her knowledge to enhance user experiences and organizational effectiveness.