Steven Choy
About Steven Choy
Steven Choy is a Customer Success Developer at PayMongo, where he has worked since 2022. He holds a Bachelor's degree in Business Administration from Ateneo de Manila University and has experience in various roles, including Human Resources Administrator and Project Lead.
Work at PayMongo
Steven Choy has been employed at PayMongo as a Customer Success Developer since 2022. In this role, he guides merchants through technical calls to facilitate seamless integration with the PayMongo API. He has also researched and introduced new tools to enhance the efficiency and proactivity of customer support. Additionally, he developed a library of API samples to assist merchants with their integration processes. Steven implemented self-serve support systems using Intercom CRM to improve customer service efficiency.
Education and Expertise
Steven Choy holds a Bachelor's degree in Business Administration and Management from Ateneo de Manila University, where he studied from 2015 to 2019. He also pursued studies in Computer Programming and Vendor/Product Certification at Avion School in 2021. Furthermore, he obtained a certification in Education from the University of Santo Tomas in 2020. His educational background equips him with a diverse skill set applicable to customer success and technical support roles.
Background
Before joining PayMongo, Steven Choy worked in various roles that contributed to his professional development. He served as a Human Resources Administrator at Upwork from 2020 to 2021. Following that, he worked as a Project Lead at Converge ICT Solutions Inc. from 2021 to 2022. Prior to these positions, he was a teacher at Xavier School in Manila from 2019 to 2020. These experiences provided him with a solid foundation in customer relations and project management.
Professional Experience
Steven Choy's professional experience includes a diverse range of roles. He worked as a Human Resources Administrator at Upwork for five months in 2020, followed by an eleven-month tenure as a Project Lead at Converge ICT Solutions Inc. He also spent eight months as a teacher at Xavier School. These positions have contributed to his expertise in customer success and technical support, particularly in the context of API integration.