Pauline E.
About Pauline E.
Pauline E. is a Salesforce Administrator and Business Analyst with extensive experience in designing and implementing internal release management processes. She has worked in various roles across multiple organizations, including Flight Centre Travel Group and Fujitsu Australia Limited, and currently serves at Payrix in Brisbane, Australia.
Work at Payrix
Currently, Pauline E. serves as a Salesforce Administrator and Business Analyst at Payrix, a position she has held since 2020. In this role, she designs and implements internal release management processes, ensuring effective communication regarding release progress and notes. Pauline collaborates with both technical and non-technical stakeholders to deliver Salesforce solutions that meet business requirements. She also supports developers by providing training to enhance their understanding of the Salesforce organization.
Previous Experience at Flight Centre Travel Group
Pauline E. worked at Flight Centre Travel Group in Brisbane, Australia, from 2017 to 2020. During her tenure, she held two positions: Salesforce Support Analyst for three years and Case Support Manager for one year. In these roles, she was responsible for supporting Salesforce operations and managing case support processes, contributing to the overall efficiency of the organization.
Background in Applications and Support
Before her time at Flight Centre Travel Group, Pauline E. worked at Fujitsu Australia Limited as an Applications Specialist from 2013 to 2017. She also held various roles at Perpetual Limited, including Application Analyst from 2010 to 2013 and Senior Operational Support Administrator from 2006 to 2010. Additionally, she served as an Operation Support and Management Reporting Officer at Perpetual Limited from 2003 to 2005. This extensive background in applications and support has equipped her with a solid foundation in system monitoring, troubleshooting, and business process improvements.
Education and Certifications
Pauline E. studied E-Business at Western Sydney University, where she completed her degree from 2000 to 2003. She also attended Mount Carmel High School from 1994 to 1999. In addition to her academic qualifications, she has obtained the ITIL v3 Certification, which complements her role as an Application Analyst and enhances her ability to manage IT service processes effectively.
Technical Skills and Contributions
Pauline E. utilizes various technical skills in her current role, including Salesforce Flow, Visualforce, HTML, and basic SOQL, to build solutions and address bug fixes. She is involved in developing business and system requirements that align with organizational needs, including project documentation and testing. Her contributions also include driving and supporting roadmap projects aimed at improving business processes through effective system implementations.