Steve T.
About Steve T.
Steve T. is a Support Desk Manager currently working at PayShepherd and Support Driven since 2023. He has a background in technical support and IT, with previous roles at companies such as SMS Storetraffic, Vaco, and NEXONE, and holds a Bachelor of Arts in Political Science from Ryerson University.
Work at PayShepherd
Steve T. has been serving as the Support Desk Manager at PayShepherd since 2023. In this role, he oversees support operations and ensures effective service delivery to clients. His position is remote, allowing him to manage support activities from Alberta, Canada. Steve's focus is on enhancing customer experience and implementing IT strategies that prioritize customer satisfaction.
Previous Experience in Technical Support
Before joining PayShepherd, Steve T. held various positions in technical support. He worked as a Support Manager at Wrk from 2021 to 2023, where he contributed to improving support processes. Prior to that, he was a Senior Technical Support Analyst at Vaco for Built from 2019 to 2021, providing remote support in Montreal. His experience also includes a role as a Solutions Engineer at SMS Storetraffic for five months in 2021.
Education and Expertise
Steve T. earned a Bachelor of Arts in Political Science and Government from Ryerson University, completing his studies from 2014 to 2019. His educational background supports his analytical skills and understanding of organizational dynamics. Additionally, he holds multiple IT and agile certifications, reflecting his commitment to continuous learning in the technology sector.
Achievements in Customer Satisfaction
Steve T. has demonstrated a strong ability to enhance customer satisfaction in his roles. Notably, he achieved a significant increase in customer satisfaction scores, raising them from 60% to 98.8%. This accomplishment highlights his focus on customer-centric IT strategies and effective service delivery.
Professional Philosophy and Values
Steve T. emphasizes a customer-centric approach in his professional philosophy. He is dedicated to nurturing talent and fostering an environment conducive to growth and innovation. His guiding principles include kindness and love, which he applies to both personal and professional challenges. He draws inspiration from superheroes, valuing their commitment to justice and the greater good.