Humberto Leong
About Humberto Leong
Humberto Leong is a Technical Support Tier 2 professional with extensive experience in financial services and technical support. He has worked at various institutions, including CIBC and TD Bank, and has been with Paystone since 2017, where he assists merchants with technical and account-related issues.
Work at Paystone
Humberto Leong has been employed at Paystone as a Technical Support Tier 2 since 2017. In this role, he provides technical assistance and support to clients, ensuring that their inquiries and issues are resolved efficiently. His responsibilities include handling inbound phone conversations with merchants, addressing billing, technical, and account-related issues. Humberto's experience in this position has allowed him to develop a strong understanding of the company's products and services.
Previous Experience in Financial Services
Before joining Paystone, Humberto Leong worked in the financial services sector. He served as a Financial Services Representative II at CIBC from 2015 to 2017, where he gained valuable experience in customer service and financial products. Prior to that, he was a Professional Lending Specialist at TD Bank Financial Group from 2013 to 2015. These roles contributed to his expertise in financial services and client relations.
Education and Expertise
Humberto Leong studied at Fanshawe College, specifically at the Lawrence Kinlin School of Business, where he earned a Diploma in Financial Planning Services from 2010 to 2011. This educational background provided him with foundational knowledge in financial planning, which he has applied throughout his career in various roles within the financial services and technical support sectors.
Background in Management and Training
Humberto began his career as a Management Trainee/Assistant at Enterprise Holdings Inc. from 2011 to 2012. This role involved learning management skills and customer service techniques. Additionally, he has participated in new product training with third-party vendors and facilitated training sessions for team members. His experience as a new product launch specialist involved conducting weekly training sessions for newly onboarded merchants and internal sales teams.
Client Support and Merchant Assistance
In his current role at Paystone, Humberto assists 40-60 merchants daily through inbound phone conversations. He addresses a variety of issues related to Zomaron products, including billing, technical, and account-related inquiries. His ability to communicate effectively with clients has been a key aspect of his role, ensuring that merchants receive the support they need to utilize the company's services.