Ilias Mouad
About Ilias Mouad
Ilias Mouad is a Technical Support Specialist with experience in customer service and technical support roles. He has worked at Paystone since 2020 and previously held positions at Geek Squad and Best Buy Canada.
Work at Paystone
Ilias Mouad has been employed at Paystone as a Technical Support Specialist since 2020. In this role, he provides technical assistance and support to clients, ensuring that their issues are resolved efficiently. His responsibilities include troubleshooting technical problems, guiding users through solutions, and maintaining high levels of customer satisfaction. Ilias has contributed to the technical support team by leveraging his expertise to enhance service delivery.
Previous Experience at Geek Squad
Prior to his current position, Ilias worked at Geek Squad as a Technician for a brief period in 2020. His role involved assisting customers with various technical issues, providing hands-on support, and ensuring that devices were functioning properly. This experience allowed him to develop practical skills in technical troubleshooting and customer service.
Experience at Best Buy Canada
Ilias Mouad worked at Best Buy Canada from 2018 to 2020 in a sales role. During his two years there, he engaged with customers, provided product information, and assisted in sales processes. This position helped him build strong communication skills and a customer-focused approach, which he later applied in his technical support roles.
Technical Support Expertise
With several years of experience in technical support, Ilias has developed a strong foundation in troubleshooting and problem-solving. His background includes working with various technologies and understanding customer needs. Ilias's expertise enables him to effectively address technical challenges and provide solutions that enhance user experience.